Customer Service

Tomclover Delivery and Returns

We hope you love shopping with Tomclover. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.

Shipping and Delivery

Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Tomclover.com offers worldwide delivery.Handling time is generally one business day for all shipments, unless the item is on back-order.Delivery charges and delivery time are subject to which warehouse you order shipped from. Orders will be process from the warehouse closet to your mailing address. Order may ship separately from our different warehouses based on stock. .

    Shipping from Local Warehouse                       Delivery Time                               
    USA Warehouse        3-7 Business Days
    UK Warehouse        3-10 Business Days
    AU Warehouse        3-7 Business Days
    Japan Warehouse        3-5 Business Days
    Shippiing from HongKong Warehouse           Delivery Time                           
    United States        7-10 Business Days
    Europe        5-10 Business Days
    Australia        5-10 Business Days
    Asian area        3-7 Business Days

Returns and Replacements

We want you to be completely happy with your Tomclover order. If for any reason you are not satisfied, we will gladly accept your timely return of unused, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.

Return Process

Because we have multiple return locations,please email us your reason(s) for return and whether you wish to exchange the item(s) or refund and we will provide your with the return instruction.

Please allow 10 to 14 days for us to process your return.